Privacy Policy
Right Auto Inc. · Last Updated: October 26, 2026
1. Introduction
Right Auto Inc. ("Right Auto," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we collect, how we use and protect it, when it may be shared, and the choices available to you.
We handle personal information in accordance with applicable privacy laws.
You are not required to submit personal information through our website simply to browse it. If you prefer not to use our online forms, you may contact us through another available method.
2. Information We Collect
Contact information: Your name, phone number, email address, and information included in your inquiries.
Appointment information: Requested services, appointment dates and times, vehicle make, model, year, optional licence plate number, and relevant booking comments.
Service information: Vehicle details, inspection findings, service records, and information reasonably necessary for automotive services, invoicing, or required documentation.
Technical information: IP address, browser and device information, website interactions, and information used for security, diagnostics, and website measurement.
We seek to collect only information reasonably necessary for identified business purposes.
Our website does not request uploads of Driver's Licence or Vehicle Registration photographs.
3. How We Use Information
We may use personal information to:
- Respond to inquiries and service requests.
- Schedule, confirm, change, or cancel appointments.
- Provide automotive inspections, maintenance, and repairs.
- Prepare relevant service and business records.
- Communicate information related to requested services.
- Maintain website security and functionality.
- Understand website performance and improve usability.
- Meet applicable business and legal obligations.
- Address customer concerns and resolve disputes.
We do not sell or rent customer personal information.
We do not use information submitted through contact or booking forms for unrelated promotional communications without the consent required by applicable law.
4. Online Booking and Vehicle Documents
Our online booking system collects information reasonably necessary to arrange and manage appointments.
Booking records are generally retained in the booking system for 30 days. Related service records, correspondence, and legally required documentation may be retained separately for different periods.
For certain services, including Safety Inspections and Safety Standards Certification, our staff may ask customers to present identification and vehicle registration documents in person.
These documents may be reviewed where reasonably necessary to confirm relevant identity and vehicle information or prepare appropriate service documentation.
Customers are not required to upload or email identification or vehicle registration documents before their appointments.
We do not routinely collect or retain digital photographs of these documents through our website.
5. Consent and Your Choices
We collect, use, and disclose personal information with appropriate consent or as otherwise permitted or required by law.
When you voluntarily submit an inquiry or appointment request, we use the information reasonably necessary to respond and provide the requested service.
Optional information may be omitted.
You may withdraw applicable consent, subject to legal or contractual restrictions and reasonable notice.
If necessary information is not provided, some services or online features may be unavailable.
6. Cookies, Analytics, and Website Technologies
Our website may use cookies and similar technologies for functionality, security, and website measurement.
Certain features use third-party services, including Google Maps, Google Fonts, and Google reCAPTCHA. These services may process technical information or use cookies according to their functionality and configuration.
Right Auto intends to use Google Analytics 4 to measure website traffic, visitor interactions, referral sources, and website performance.
When activated, Google Analytics may use analytics cookies and process technical and usage information according to its configuration and applicable consent settings.
We do not intend to provide contact-form contents, customer names, email addresses, telephone numbers, or identification documents to Google Analytics.
Additional advertising and marketing technologies may be introduced in the future. We will review and update applicable disclosures and consent arrangements before enabling them.
Visitors may manage cookies through their browser settings, although restricting certain technologies may affect website functionality.
7. Sharing Information
We may share limited personal information with service providers supporting our operations, including website hosting, business communications, security, technical maintenance, and appointment administration.
Information may also be disclosed where permitted or required by law.
We take reasonable steps to ensure that providers processing information on our behalf maintain appropriate confidentiality and security safeguards.
Right Auto remains responsible for personal information under its control as required by applicable law.
8. Information Security
We take reasonable administrative, technical, and organizational precautions appropriate to the sensitivity of personal information.
These may include access restrictions, authentication controls, secure connections, software maintenance, and appropriate service-provider arrangements.
No website, electronic storage system, or internet transmission can be guaranteed to be completely secure.
While we take reasonable precautions, we cannot guarantee absolute security. This does not exclude any responsibilities that cannot lawfully be limited.
9. Data Retention
We retain personal information only for as long as reasonably necessary for its identified purpose, legitimate business requirements, or applicable legal obligations.
Online appointment records are generally retained for 30 days in the booking system.
Email correspondence, invoices, service records, and inspection documentation may be subject to different retention periods.
When information is no longer required, we take reasonable steps to delete, securely dispose of, or anonymize it, subject to applicable requirements. Residual information may temporarily remain in backup or recovery systems.
10. Third-Party Services and International Processing
Our website may contain links to independently operated websites and external services.
Those services may have their own privacy practices.
Some hosting, analytics, communications, and technical providers may process information outside Canada, where it may be subject to local laws.
We take reasonable steps to safeguard information handled by providers acting on our behalf.
We are not responsible for the independent privacy practices of unrelated external websites, without limiting responsibilities imposed by applicable law.
11. Your Privacy Rights
Subject to applicable law, you may request access to personal information we hold about you, correction of inaccurate information, or information about how your data is handled.
You may also request withdrawal of applicable consent, appropriate deletion, or review of a privacy concern.
We may request reasonable identity verification before responding to requests involving personal information.
Requests are handled within applicable legal time limits. Certain records may remain subject to lawful retention obligations.
12. Policy Updates and Contact
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable requirements.
Updates will be published with a revised date. Additional notice or consent will be provided where legally required.
For privacy questions, requests, or complaints, please contact:
Right Auto Inc.
Attention: Privacy Contact
2063 Oxford St E
London, ON N5V 2Z7
Canada
We will review privacy inquiries in accordance with applicable requirements.
Nothing in this Policy restricts rights or remedies that cannot legally be excluded.