Terms of Use
Right Auto Inc. · Last Updated: October 26, 2026
1. General Terms
These Terms of Use ("Terms") govern access to and use of the Right Auto Inc. website and its online features.
By using the website, you acknowledge these Terms. If you do not agree, you may discontinue use and contact Right Auto through another available method.
These Terms do not replace applicable repair estimates, service authorizations, invoices, warranties, or separately agreed service conditions.
Nothing in these Terms excludes or limits rights or protections that cannot legally be excluded.
2. Website Information
We make reasonable efforts to provide accurate and current information about our services.
However, website content is provided for general informational purposes and may not reflect every vehicle condition or individual service requirement.
General automotive information does not replace professional vehicle diagnosis or inspection.
We do not guarantee that website information will always be complete, current, or free from errors.
3. Services and Availability
Services are subject to scheduling, staffing, equipment, parts availability, vehicle condition, and applicable requirements.
Right Auto may decline, cancel, or reschedule service requests for reasonable operational, safety, or legal reasons, subject to applicable law.
Listing a service on our website does not guarantee that it can be performed on every vehicle.
4. Online Appointments
Our online booking system allows customers to request or reserve available appointment times.
A booking confirmation indicates that an appointment has been recorded.
It does not guarantee immediate service, completion within a specific timeframe, parts availability, a particular inspection result, or a fixed price unless separately agreed.
Customers are responsible for providing reasonably accurate information.
Booking an appointment does not itself authorize additional chargeable repairs.
Right Auto may contact customers to clarify details or communicate necessary scheduling changes.
5. Changes and Cancellations
Customers may contact Right Auto to request changes or cancellations.
We appreciate reasonable advance notice.
Unless separately disclosed and lawfully agreed to, an online appointment does not automatically create a cancellation or no-show charge.
We may cancel or reschedule appointments where reasonably necessary, subject to applicable law and customer rights.
6. Pricing and Promotions
Service prices and promotional offers may depend on vehicle specifications, eligibility, service conditions, applicable taxes, and stated offer terms.
We may correct genuine website errors and update prospective prices or promotions.
Website information does not replace estimates, authorization procedures, or required disclosures.
Changes to website pricing do not override existing lawful agreements or mandatory customer protections.
7. Repair Estimates and Authorization
Right Auto follows applicable requirements concerning repair estimates, customer authorization, invoices, and warranties.
Chargeable work will be handled according to applicable estimate and authorization requirements.
Additional repairs may be recommended following an inspection, but online booking alone does not authorize additional chargeable work.
Nothing in these Terms reduces mandatory consumer protections or statutory repair warranties.
8. Safety Inspections and Certification
Booking a Safety Inspection does not guarantee that a vehicle will pass inspection or receive a Safety Standards Certificate.
Inspection results depend on the vehicle's actual condition and applicable inspection standards.
A Safety Standards Certificate may be issued only when the relevant requirements are satisfied.
Customers may be asked to present identification or Vehicle Registration (Ownership Permit) in person where reasonably necessary for verification or service administration.
No identification or vehicle registration photographs are required to complete an online booking.
Any additional repairs will be handled according to applicable authorization requirements.
A Safety Standards Certificate does not guarantee protection against future vehicle defects or mechanical failure.
9. Customer Responsibilities
Customers should provide accurate information relevant to requested services and disclose known vehicle conditions or safety concerns that may affect the work.
Customers must have appropriate authority to request services involving a vehicle.
Fraudulent bookings, impersonation, unauthorized access, and interference with website operations are prohibited.
Right Auto may take reasonable measures to prevent misuse, subject to applicable law.
10. Website Availability and Third Parties
We aim to maintain a functional website but cannot guarantee uninterrupted access.
Temporary interruptions may occur because of maintenance, hosting issues, network failures, or other technical circumstances.
Our website may link to independent third-party websites and services.
We do not control their independent content, availability, or practices.
These provisions do not exclude responsibilities that cannot legally be limited.
11. Intellectual Property, Disclaimers, and Liability
Unless otherwise stated, original website content, branding, design, and related materials belong to Right Auto Inc. or are used with appropriate permission.
Unauthorized commercial reproduction or misleading use of protected materials is prohibited except where permitted by law.
To the maximum extent permitted by applicable law, general website content is provided without guarantees of uninterrupted access or complete accuracy.
Right Auto does not accept liability for indirect or consequential losses arising solely from general website information or temporary technical interruptions where such liability may lawfully be excluded.
Nothing in these Terms excludes liability or limits remedies that cannot legally be excluded, including mandatory consumer protections and statutory repair warranties.
12. Privacy, Changes, and Contact
Personal information submitted through our website is handled according to our Privacy Policy and applicable privacy requirements.
Visitors should avoid submitting unnecessary sensitive information through contact forms, booking comments, or ordinary email.
We may update these Terms to reflect changes in our website, operations, or applicable requirements.
Updated versions will be published with a revised effective date. Changes do not retroactively remove existing legal rights.
These Terms are governed by the applicable laws of Ontario and Canada.
If any provision is unenforceable, the remaining provisions continue where legally possible.
For questions, please contact:
Right Auto Inc.
2063 Oxford St E
London, ON N5V 2Z7
Canada